Technical Support

• 4G GPS tracker watch change server portal in watch Dial

  4G GPS tracker watch change server portal in watch Dial --4G GPS watch how to change server IP and port in watch Dial Please kindly note for all our GPS trackers ok to change the device point to your own server , ONLY from server end, if your IT team already make the configuration with your server per our server protocol. NO SMS command to change the device IP and port any more. We arleady closed most of SMS commands per EU requirements. You can have a try to change the GPS ip and port on your server end, if not , just list us the IMEI of the device , we will change it and point to your server from our server end. For production, we are ok to pre-set your ip and port in software before shipping.

  Technical Support April 08, 2021
• How to check SIM card apn information in an Android Smart Phone

  How to check sim card ( Which will be used in the GPS tracker ) apn information in an Android smart phone? 4G GPS device SIM card specs: 1)4G VoLTE nano sim (valid Voice+SMS+GPRS) 2) GPRS monthly plan (100-120MB) 3) No pin code 4) No voice mail If you are sure the sim is not out of credit and with GPRS data plan package activated , but after the device bind in app, still show offline/ disconnected in phone app, then you need setup the apn for the GPS tracker to connect the local network.

  Technical Support June 28, 2023
• PC end server platform monitoring instruction

  Our server is Amazon cloud server for Global, different region has different server URL . All our datas in Amazon server with key encryption.

  Technical Support August 24, 2020
• How to manual connect wifi router in 4G Android GPS watch Setting

  How to manual connect wifi router in 4G Android GPS watch Setting

  Technical Support September 07, 2022
• 4G Android GPS watch available manual connect WIFI network

  4G Android GPS watch available manual connect WIFI network All our 4G Android GPS watch is available to manual connect WIFI router , even without the sim card, online in app ( this only work for indoors wifi router available) Once your watch still offline after inserting the sim card, you can remove the sim card and try to connect the wifi router , this way to check if without the sim card ,the watch online in phone app after connected wifi network, then the only thing is sim card apn issue , it need set the apn then everything is fine. Check sim card apn information and set the apn , please kindly refer to our website: https://www.4p-touch.com/how-to-check-sim-card-apn-information-in-an-android-smart-phone.html

  Technical Support June 28, 2023
• Server Platform Auto Generate Device ID and Register Code

  Server Platform Auto Generate Device ID and Register Code in 4G GPS tracker watch for personal safety security protection

  Technical Support March 06, 2023
• Why GPS Tracker need a SIM card ?

  Why gps tracker need sim card? --GPS device is a mini Featured phone system , just without the keyboard .GPS device system consist of mini phone system+GPS modue +Wifi modue.GPS device work with smart phone app and Cloud server , all GPRS communications via. Sim card through Operator Cellular 's network. It's available for global real time and real Googlemap tracking if the sim is available for international roaming. GPS work with smart phone app is phone to phone. --Any GPS Tracker has a receiver to triangulate its own position from the satellite signals. All the GPS trackers need a SIM card in order to achieve connectivity. SIM cards are what allow location transmission, sending audio data, and receiving commands to turn on audio and other advanced features.

  Technical Support October 25, 2019
• GPS Tracker products Inquiry

  Does GPS Watch need a phone line?No. GPS Watch works as a mobile phone with sim card for all GPRS communications, completely independent of the telephone line. There is no need to carry a mobile phone.it's more than a phone.

  Technical Support November 05, 2019
• Beesure GPS App Test Demo

  Beesure GPS App Test Demo-for Global clients to test our app and check our GPS app working features.

  Technical Support March 07, 2023
• Correct sitting posture when smart wearable devices measure healthcare parameters

  Correct sitting posture when smart wearable devices measure healthcare parameters Wearable GPS tracker for senior healthcare consist of numerous sensor technologies that are worn on the wrist and measure parameters such as heart rate , blood pressure , SpO2 and Body temperature,correct sitting posture it will be more accuracy data achieved. Please kindly note all our GPS wearable device for elderly with senors for healthcare are not the medical devices , the datas for reference only . We not set any target for alarm alerts in our server . Our GPS device the healthcare data accuracy is more than 98%. Temperature +- 0.01 °C accuracy, you can compare it with the medical device

  Technical Support May 24, 2022