Views: 3311 Author: 4P-Touch Publish Time: 2021-06-09 Origin: Site
BEESURE GPS APP
(Quick Start Guide)
Clean customer-ready setup, operation, and troubleshooting instructions
| Start here Use this guide to activate the SIM, pair the GPS device in the Beesure GPS app, perform restart the device and get the first outdoor GPS sync, and fix the most common offline/APN issues. |
1. Use this guide in order
The fastest path is to complete the setup steps first, then use the troubleshooting section only if the device shows offline or reports inaccurate location.
Step 1 - Prepare the SIM and device. Confirm the SIM has the required voice, SMS, and GPRS/data service. Remove SIM PIN and voicemail (in your smart phone) before inserting it. VoLTE is necessary for the sim card, (you need contact your sim operator to activate VoLTE for your sim card in their system backstage )
Step 2 - Install the Beesure GPS app. Register with an email address, select the correct language and region, and sign in.
Step 3 - Add the device. Scan the square registration QR code or enter the registration code. Do not use the device ID as the registration code.
Step 4 - Refresh the app. After adding the device, log out and log back in so the app loads the correct device features.
Step 5 - Sync outdoors. Take the device outside, restart device and press Locate in the app, and wait for a GPS position before relying on indoor locations.
| Critical rule Always turn the GPS device off before inserting or removing the SIM card. Do not remove or insert the SIM while the device is powered on. |
2. Before you start
Confirm these items before attempting to pair the tracker. Most setup failures trace back to the SIM card, region selection, or first GPS sync.
| Item | Requirement | Why it matters |
| Smartphone | iPhone or Android phone with internet access. | Needed to install the app, register, bind devices, and use monitoring features |
| Beesure GPS app | Download from the App Store or Google Play using the QR code or store search. | The app is where all monitoring, setup, and most settings are handled. |
| SIM card | Active SIM with Voice + SMS + GPRS/data. Remove SIM PIN and voicemail. | The tracker communicates through mobile network data and SMS commands. |
| 4G device SIM | 4G VoLTE nano SIM. Normal trackers typically need 60-80MB/month. Video-call watches may need 100-120MB/month. | VoLTE, SMS, and data must be active before the tracker can come online. |
| Outdoor signal | Open outdoor area with clear sky view for first sync. | The first GPS fix improves location accuracy and helps later indoor positioning. |
Account limits: One account can bind up to 50 GPS devices. One smartphone can register up to 5 different login accounts. To use the same device on another phone, sign in with the same account instead of registering the device again.
Install the Beesure GPS app, create an account, then confirm the language and region before signing in. Region matters because the device connects to a server portal assigned by region.
| Registration screen and app login. | Select language, then tap OK. |
| Select the correct region, then tap OK. | Scan the device registration QR code. |
1. Download and install the Beesure GPS app from the App Store or Google Play.
2. Open the app and tap Register.
3. Enter your email address and create an 8-16 character alphanumeric password.
4. Accept the user agreement and privacy policy if you agree.
5. Select your language.
6. Select your region. Use the region where the tracker will operate.
7. Sign in with the new account.
| Registration tip If registration fails, keep the password simple and avoid special symbols. Use a valid email address that you can access for password recovery. |
The device is added with its registration code, not its device ID. The registration code appears as a square QR code on the device back, hangtag, or watch QR screen.
1. Turn the GPS device off.
2. Insert the active VoLTE SIM card.
3. Turn the GPS device on.
4. Open the Beesure GPS app and tap the plus sign (+) to add a device.
5. Scan the square registration QR code, or manually enter the registration code printed on the QR label/hangtag.
6. Enter the requested account, nickname, and phone number details.
7. Save the device.
8. Log out of the app, then log back in to refresh the available device features.
| Do not mix up these numbers The registration code is used to add the device in the app. The device ID is used by the server to identify the device. Do not enter the device ID when the app asks for the registration code. |
After pairing, restart the device and complete one clean GPS sync outdoors. This is the single easiest way to prevent “wrong location” complaints later.(restart device you can send sms ( pw,123456,reset# ) or restart it in app)
Map page with GPS location details and manual Locate control. |
1. Go outside to an open area with strong signal and clear sky view.
2. Open the app and select the device nickname from the device list if you have more than one device.
3. Tap Locate.
4. Wait until the app shows a GPS location with current date/time.
5. Confirm the map pin is accurate before bringing the device indoors.
| If the first location is inaccurate Restart the device outdoors, open the app, and press Locate again until the device receives a GPS satellite position. Indoor testing before the first outdoor GPS fix often causes inaccurate location behavior. |
The app can show location from GPS satellites, WiFi positioning, or cellular base stations. Accuracy depends on signal quality and whether the device is indoors or outdoors.
| Map label / pin | Source | Typical accuracy | Best use |
| GPS / red pin | Satellite GPS | About 2-5 meters outdoors | Most accurate. Use for reliable tracking, history, and geo-fence alerts. |
| WiFi / green pin | Nearby WiFi hotspot database | About 20-30 meters | Useful indoors when GPS is unavailable. |
| LBS / blue pin | Cellular base station location | About 100-500+ meters | Fallback only. Can create route jumps or false-looking positions. |
Because the tracker is smaller than a phone, its receiver may be weaker than a smartphone receiver. Weak signal, buildings, low battery, body position, and local network coverage can all affect accuracy.
| Best practice For route history and geo-fence accuracy, rely on GPS positions whenever possible. LBS and WiFi positions may be filtered in the app to prevent inaccurate route jumps. |
The app adjusts available features based on the device firmware. Not every tracker or watch will show every option.
| Device selector and home screen | Map control labels: device list, location, geo-fence, history, map type, manual update. |
| Control / feature | Use it for |
| Device list | Switch between devices bound to the same account. |
| Locate | Manually update the device location. |
| Contacts | Manage device contact settings where supported. |
| Chat | Open chat features where supported. |
| Call Device | Call the device/watch if calling is supported. |
| Health | View available health/activity data. Health data is informational and not a medical diagnostic. |
| Alert Center | View alarms, push notifications, and device alerts. |
| Alarm Clock | Set alarms where supported. |
| Remote Restart | Restart/reboot the device from the app. |
| Reset Device | Reset the device to factory settings from the app. |
| Contacts tip All the GPS tracker reject the strange call, you need add the contacts in the app phone book as the whitelist |
History is useful, but it only works well when the device has valid GPS positions during the period you want to review
| History record screen with date and time range | Reset Device and Remote Restart options |
· Storage window: Device data is stored on the server portal for about 3 months.
· GPS-only history: Historical route positions are based on GPS positions. LBS or WiFi positions may not appear in route history.
· Manual checks matter: To create a route history for a time period, press Locate during that period so positions are recorded.
· Standby behavior: If the tracker does not move or shake for more than about 2 minutes, it may enter standby and keep only the network connection alive.
· Movement behavior: Once movement is detected, the device wakes and uploads again based on the app upload interval setting.
· Real-time need: For an immediate position, manually press Locate in the app.
Do not guess. Work the checklist in order. Offline status usually means the SIM cannot reach the local network, the APN is missing/wrong, or the device has not been restarted after APN setup.
| Checkpoint | What to confirm | Fix |
| Power | Device is charged and powered on. | Charge with the recommended charger, then restart. |
| SIM direction /size | SIM is inserted correctly and seated properly. | Power off, reseat SIM, power on. |
| SIM pin | SIM has no PIN lock. | Place SIM in a phone and remove the PIN. |
| Voicemail | SIM has no preset voicemail blocking device behavior. | Ask the mobile operator to disable voicemail if required. |
| Credit/plan | SIM has credit and active voice, SMS, and GPRS/data | Top up or activate plan. |
| 4G device | SIM supports 4G VoLTE + SMS + data. | Ask carrier to enable VoLTE/SMS/data. |
| APN | APN name, MCC, and MNC are correct.(check it with Android phone ) | Set APN by SMS, then restart. |
To check device status by SMS, send this command from your phone to the phone number of the SIM inside the GPS device: pw,123456,ts#
The device should reply with status information. Focus on these fields:
| Field | Meaning |
| NET:OK | The device is connected to the local mobile network and should be online. |
| NET:NO | The network is disconnected. Check SIM plan, signal, APN, MCC, and MNC. |
| GPRS:true / gprsOpen:true | GPRS/data is active. |
| GPS:OK | Device has outdoor GPS signal. |
| GPS:NO | Device is indoors or has weak GPS signal. |
| sig_level | Mobile signal level. Higher is better. |
| gsmready:1 | SIM is detected/valid on supported firmware. |
Example:
ver:G4P_EMMC_HJ_Adult_En_N_LaRn_2021.08.26_10.22.36;( Version #)
ID:3004627638; (Device ID number)
imei:866930046276383;( Device IMEI number)
url:54.169.10.136; (Server Portal IP -* we have different portal in different region) (Refer to our website: https://www.4p-touch.com/server-backstage-url-update-06212021.html )
port:8001;( Server Portal port)
upload:60000;( upload time interval)
lk:300;( Linkkeep sending)
batlevel:50;( Battery status)
language:vi;( Language version)
zone:+07:00;( time zone)
profile:1; (Scence mode)
GPS:OK(0); ( GPS OK means Outdoor, GPS NO means indoors or weak GPS signal)
wifiOpen:true;( WIFI netowrk or hotspots valid)
wifiConnect:false; (WIFI network connection status)
gprsOpen:true; ( GPRS valid or invalid)
NET:OK(100) ( Net OK means the device already connect the local network, device is working ; Net NO mean the network disconnected)
This is the template of the ts# reply from the GPS device, you need exactly understand the GPS reply each content, this is the only way we can check what's the GPS device status , NET should be OK
Use this section when the SIM has service but the device still shows offline or the status reply shows NET:NO.
APN setup is not required for every SIM because many operator APNs are preloaded, but it is required when the local operator is not recognized.
1. Power off the GPS device or watch.
2. Remove the SIM and insert it into an Android phone.
3. Open the Android mobile network/APN settings.
4. Write down the APN name, MCC, and MNC exactly.
5. Power off the Android phone and remove the SIM.
6. Insert the SIM back into the GPS device and power the GPS device on.
Send this APN command from your phone to the SIM number inside the GPS device:
pw,123456,apn,<APN_NAME>,,,<MCCMNC>#
Example: if APN is cmnet, MCC is 460, and MNC is 02, send:
pw,123456,apn,cmnet,,,46002#
After the APN command, restart the tracker/watch by SMS:
pw,123456,reset#
After reboot, open the app and check whether the device is online. You can also send the status command again and confirm NET:OK:
pw,123456,ts#
Use only supported commands. Unknown commands can create unnecessary failures and may not receive a reply.
| Purpose | Send this command | Expected reply |
| Check version | pw,123456,verno# | Device returns firmware/version information. |
| Check status | pw,123456,ts# | Device returns ID, IMEI, network, GPS, battery, and server status |
| Restart device | pw,123456,reset# | Device restarts/reboots. |
| Set APN | pw,123456,apn,<apn name>,,,<MCCMNC># | Device saves APN settings and replies by SMS. |
The 4G watch has a startup sequence and battery behavior that can make it look frozen if it is pressed too quickly or charged incorrectly.
· Do not operate the device while it is charging.
· Always turn the watch off before inserting or removing the SIM card.
· After turning the watch on, wait a few seconds for the system software to load before pressing buttons.
· Avoid repeated rapid button presses during startup.
· If the watch appears dead after improper operation, power it off and long-press the power button for about 25 seconds to reactivate the system.
· Use a standard 5V/1A USB charger or laptop USB port unless your device provider specifies otherwise.
· Do not use high-amperage fast chargers such as 5V/2A or higher unless the model explicitly supports it.
For supported 4G Android GPS watches, WiFi can bring the watch online without a SIM. This is useful for confirming whether an offline issue is caused by the SIM/network or by the device itself. WiFi is for data transfer only and is not intended for browser use.
（also ok to manual connect valid wifi router in app ）
| Open watch Settings. | Select WiFi. | Turn WiFi on. | Select a valid WiFi router and enter the password. |
1. Open the watch Settings screen.
2. Select WiFi.
3. Turn the WiFi switch on.
4. Select a valid WiFi router.
5. Enter the WiFi password.
6. Check the app to confirm the watch comes online.
Geo-fence zones send app push notifications when the device leaves a defined area. The app supports up to 3 geo-fences per device.
· Number of fences: Up to 3 geo-fences per device.
· Fence size: Set each fence diameter between 200 and 2,000 meters.
· Fence name: Name each fence clearly, such as Home, School, Work, or Office.
· Overlap rule: Geo-fences should not overlap each other.
· Alert basis: To reduce false alerts, geo-fence alerts use GPS positions by default.
· Delete a fence: Swipe the corresponding geo-fence from right to left, then delete.
· Watch-removal alert:The automatic watch-removal alarm applies only to supported models
If the app has an error, the device needs to be unbound, or support asks for a reset, use the app settings instead of requesting a server-side reset.
· Remote Restart: Reboots/restarts the device without factory-resetting it.
· Reset Device: Returns the tracker to factory settings. Use this only when needed because it can remove current device setup.
· Delete: Removes the device from the app account where supported.
These links were included in the original source material. Use them for vendor support pages, screenshots, or videos when deeper model-specific help is needed.
· Beesure GPS app map position: https://www.4p-touch.com/beesure-gps-app-map-position.html
· Server portal URL update: https://www.4p-touch.com/server-backstage-url-update-06212021.html
· Check SIM card APN information in Android: https://www.4p-touch.com/how-to-check-sim-card-apn-information-in-an-android-smart-phone.html
· APN video reference: https://www.youtube.com/embed/hHtSpMoJ36U
· Activate a dead 4G GPS tracker watch: https://www.4p-touch.com/how-to-activate-the-dead-4g-gps-tracker-watch.html
· Manual WiFi connection for 4G Android GPS watch: https://www.4p-touch.com/4g-android-gps-watch-available-manual-connect-wifi-network.html
· Vendor website: https://www.4p-touch.com
Before handing the tracker to the user, confirm each item below.
· [ ] SIM has active voice, SMS, and GPRS/data service.
· [ ] SIM PIN and voicemail are removed/disabled.
· [ ] Device was powered off before SIM insertion.
· [ ] App account was registered and correct region selected.
· [ ] Device was added using the registration QR/code, not device ID.
· [ ] User logged out and back in after adding the device.
· [ ] First GPS sync was completed outdoors.
· [ ] Device shows online in the app.
· [ ] Manual Locate returns a current position and date/time.
· [ ] If offline, APN was checked and status reply shows NET:OK.
*Regarding the GPS upload time interval in app
Please kindly note all our GPS with gravity sensor to detect the GPS ,if the device keep on moving or shaking , it will upload and sync the datas in app per the time interval pre-set in the app ;
if the device detect no any moving or shaking over 2 minutes , it will auto go to standby mode, only linkeep sending for network connection only, not send the datas in app, also not upload the position in app per the time interval set in the app;
but if any moving or shaking from the different orientation, it will immediately activate working , but not upload the position in app right then , it will upload the data per the time interval setting in the app from that time;if you need the real time position , you need manual check the position in app.
Note:
*For the 1st time or new using GPS device ,if you test the device and the realtime position inaccurate ,please kindly try to restart it outdoors in an open area to get the GPS map position in app first,the dot pin in the Google map is in Red. it will syncs the satellites with local coordinates (Latitude and longitude) in App Googlemap position, this should be also help the indoors positions more accuracy .Please kindly ensure you test GPS outdoors and get the GPS position first .
If not ,you need take it outdoors and restart it to get the GPS position first in App Google map, this will also more accuracy once after indoors position.
More information , please refer to our company website :https://www.4p-touch.com/beesure-gps-app-map-position.html
Shenzhen Yushengchang Technology Company is a reliable GPS manufacture , we are specialized in different collections GPS tracker for kids, girls ,lady ,women safety , pets security , senior healthcare , and vehicle fleet management monitoring and assets security tracker. For more information, please kindly visit our website and contact us for test demo: https://www.4p-touch.com
