What's the payment terms you accept, sample charge and bulk order amount?
Sample charge payment is prepaid through Western Union or PayPal, we will send you the tracking number once dispatch done , normaly the samples lead time is 2-3days.
For bulk order,our payment term: T/T(30% down payment, 70% balance before shipping), We will send you the lading bill or Telecom release scan copy to get the cargos in local forwarder.
Can I customized the items with our own logo/Brand? the customized giftbox , manual ?
Yes, we offer the full OEM & ODM service.
If the order quantity more than 1000pcs , we offer free customized giftbox printing and manual printing .
If the software customized , we may charge the extra software setup charge if necessary.
What's the MOQ and lead time?
For our existing mold items, normally we don't have strict MOQ, samples or trial order is available.
Our sample lead time 2-3days, our production lead time is 10-15days, which also based on the order quantity.
what's your products warranty ?
We offer 12 months after shipping the warranty guarantee for all our clients. If any issue after receiving the samples, please kindly feel free contact us .
Do you offer online technical support ?
Yes, we have online technical support online anytime, we have social media Skype and Whatsapp, you can add us and contact us if any question
Is your app and server has annual fee? app and server safe ?
No, our app and server for free using anytime global, app in Googleplay store and Apple store, free download anytime.
Our app software datas all with key encryption and all datas saved in Amazon cloud server , we have AMS GDPR agreement .
For sample charge or freight charge if I would like send through the economic Post mail , or I would like trail order for more quantity if ok to bargain and negotiation with you?
Yes, our sales team have online social media whatsapp or skype available anytime , please kindly contact us or leave our messages, we will contact you and assist you
Can I buy the samples for testing on your website?Payment method?
Yes, our company website ok to purchase the item invidually @https://www.4p-touch.com/shop.html
For sample charge and pre-paid freight charge door to door, we have western union and PayPal payment